Frequently Asked Questions

Everything you need to know about your home air filtration and your order.

How often should I change my furnace filter?

For standard 1-inch filters, we recommend replacing them every 1 to 3 months. For high-efficiency pleated filters (3 to 5 inches), they typically last 6 to 12 months depending on household factors like pets and allergies.

What does the MERV rating mean?

MERV stands for Minimum Efficiency Reporting Value. It measures how effectively a filter traps particles. MERV 8 is standard for residential use, MERV 11 is great for pet owners, and MERV 13 provides superior filtration for allergens and bacteria.

Do you offer free shipping within Canada?

Yes, we offer free shipping across Canada on all orders over $100. Orders are typically processed within 24 hours and shipped via major Canadian carriers to ensure fast delivery.

Can I return filters if I ordered the wrong size?

Absolutely. We accept returns on unused and unopened filters within 30 days of purchase. Please ensure you double-check the 'Actual Size' printed on your current filter before ordering.

Are your filters manufactured in Canada?

We take pride in supporting local industry. The majority of our furnace filters are manufactured right here in Canada, ensuring high quality and adherence to strict environmental standards.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.